Privacy Policy

Last updated: October 2026

1. Information We Collect

We collect information you provide when booking our services, including your name, contact details, address, and job requirements. We also collect payment information which is processed securely by Stripe.

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate about your appointments
• Send booking confirmations and reminders
• Process payments
• Improve our services

3. Information Sharing

We do not sell your personal information. We share information only with service providers who help us operate (e.g., Stripe for payments, Google for calendar scheduling) and as required by law.

4. Data Retention

We retain booking records for a minimum of 6 years for legal and accounting purposes. Contact information is retained while you remain a customer and for 2 years after your last booking.

5. Your Rights

Under UK GDPR, you have rights to access, correct, or delete your personal data. To exercise these rights, please contact us at jamie@bookandfixit.co.uk.

6. Cookies

We use essential cookies to operate our website. We do not use tracking or advertising cookies without your consent.

7. Contact

For privacy questions or concerns, please contact our data controller at jamie@bookandfixit.co.uk.